Shipping & Returns

SHIPPING POLICY

At VIBRANSE, we work hard to get your custom order out quickly while ensuring the highest print quality.

·         Processing Time: Orders are produced and shipped within 72 hours after the order has been placed

·         Delivery Time: Shipping times depend on your location and chosen shipping method. Standard shipping within the U.S. typically takes 3–7 business days.

·         Tracking: Once your order ships, you’ll receive a tracking number via email.

·         Shipping Costs: Calculated at checkout based on location and method.

Please note: Delays caused by carriers, weather, or customs are outside our control, but we’ll always do our best to support you if issues arise.

Return & Exchange Policy – VIBRANSE

At VIBRANSE, every shirt is custom-made and printed to match your unique design preferences. Because our products are made to order, we place the highest value on precision, quality, and your satisfaction. Our return and exchange policy is designed to be fair, transparent, and supportive if something goes wrong with your order.

RETURNS: If you change your mind after the order is placed, ordered incorrect, and color, NO PROBLEM! We can exchange your t-shirt. You will have to place a 2^nd order for the correct t-shirt and return the 1^st one by requesting a RAN (request authorization number) and you will have to pay for shipping to return the product to Vibranse. A re-stocking fee of $4.99 will be deducted from your credit. Credits for return products take average of 10 days business days (business days are considered Monday-Friday) to appear on your bank statement.

Please contact us and provide us with a description of why you are returning the product with as many details as possible. See details below on how to star a return or exchange.

We strongly encourage you to carefully review design previews, size charts, and color details before submitting your final order. 

RETURNABLE CASES: While most custom orders are final, we will gladly correct any issue caused by a production or fulfillment error on our end. You may qualify for a return or exchange if:

·         The item you received is defective, damaged, or misprinted

·         You received the wrong item or size (different from what was ordered)

·         The product was damaged during shipping

To be eligible, please contact us within 7 calendar days of receiving your order.

HOW TO START A RETURN OR EXCHANGE

To begin the process, email our support team at sales@vibranse.store with the following:

1.      Your full name and order number

2.      A brief description of the issue

3.      Clear photos showing the defect, damage, or error

Our team will review your request promptly. If approved, we’ll issue a RAN (return authorization number) via email and you will have to pay for shipping when returning the product. Once the item is received and inspected, we will either:

·         Issue a partial refund (minus re-stocking fee $3.99 per order) to your original payment method based on your preference

RETURN CONDITIONS

Returned items must meet the following requirements:

·         Unworn and unwashed

·         In original packaging and with original garment tags attached

·         Free from signs of wear, stains, or damage after delivery

We reserve the right to deny returns or exchanges that don’t meet these conditions.

CUSTOMER SUPPORT

We stand behind the quality of every product and are committed to making things right when issues occur. If you have any questions about your order or our policies, our team is here to help.

📧 Email: sales@vibranse.store

Thank you for trusting VIBRANSE — we’re here to make sure your experience is nothing short of excellent.

FREQUENTLY ASKED QUESTIONS (FAQ’s)

Q: Can I change or cancel my order after placing it?
A: Because orders go into production quickly, changes or cancellations are only possible within the first 12 hours after placing your order.

Q: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend measuring a favorite shirt you already own and comparing it to the chart before ordering.

Q: What if my order arrives damaged or incorrect?
A: Please email us within 7 days of delivery with photos of the issue. We’ll make it right with a replacement or refund.

Q: Do you ship internationally?
A: NO, at this moment; we are only shipping to the continental USA

Q: How do I care for my custom tee?
A: To keep your print looking fresh:

·         Wash inside out with cold water

·         Use mild detergent

·         Avoid bleach

·         Tumble dry low or hang dry for best results

·         Do not iron directly on the print