Refund policy
Return & Refund Policy
Last Updated: August 15, 2026
At VIBRANSE, our t-shirts are printed and prepared after an order is placed. Because our products are made to order, we carefully review each order during production and fulfillment.
We want you to be happy with your purchase. If there is a problem with your order caused by a production or fulfillment error, please contact us and we will work with you to make it right.
Return Window
Eligible return or replacement requests must be submitted within 30 calendar days of delivery.
To request a return or replacement, contact us at: sales@vibranse.store
Please include your order number, a description of the issue, and clear photographs when applicable.
Eligible Returns and Replacements
VIBRANSE will provide a replacement or refund when an order has a confirmed:
- Defective or damaged product
- Printing or production defect
- Incorrect design or print
- Wrong product shipped
- Wrong size or color shipped by VIBRANSE
- Damage that occurred during shipping
For issues caused by VIBRANSE, we will provide return instructions and cover the applicable return shipping cost.
Non-Eligible Returns and Exchanges
Because our products are printed and prepared to order, we generally do not accept returns or exchanges for:
- Change of mind
- Buyer’s remorse
- Customer-selected incorrect size
- Customer-selected incorrect color
- Customer-selected incorrect design
- Items that have been worn, washed, altered, or damaged after delivery
Please carefully review the product description, design, color, and size chart before placing your order.
Condition of Returned Products
When a return is approved, the product must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains or other damage caused after delivery
- Returned in its original condition
For defective, damaged, or incorrectly fulfilled orders, please follow the return instructions provided by VIBRANSE.
Customer-Initiated Returns
VIBRANSE generally does not accept customer-initiated returns for change of mind, incorrect size, incorrect color, or other customer ordering errors.
If VIBRANSE approves an exception for a customer-initiated return, the customer is responsible for return shipping costs and a $4.99 restocking fee may apply.
The restocking fee will be deducted from the applicable refund.
How to Request a Return or Replacement
- Contact sales@vibranse.store within 14 calendar days of delivery.
- Provide your order number.
- Explain the reason for your request.
- Provide clear photographs of the product and issue when applicable.
- Wait for our return instructions before sending anything back.
- If approved, we will provide the appropriate return instructions.
- Once the returned product is received and inspected, we will process the applicable refund or replacement.
Please do not send a product back without first contacting VIBRANSE and receiving return instructions.
Refunds
Approved refunds are issued to the original payment method.
After an approved return is received and inspected, please allow up to 10 business days for VIBRANSE to process the refund. Your bank or payment provider may require additional time for the refund to appear on your account.
If a $4.99 restocking fee applies to an approved customer-initiated return, the fee will be deducted from the applicable refund.
No restocking fee will be charged for confirmed defective, damaged, misprinted, or incorrectly fulfilled orders caused by VIBRANSE.
Replacements
When an order has a confirmed production, printing, fulfillment, or shipping issue, VIBRANSE may provide a replacement instead of a refund.
Replacement options are subject to product availability.
Order Changes or Cancellations
Because orders may enter production quickly, order changes or cancellations can only be requested within 12 hours of placing the order.
Contact us as soon as possible at sales@vibranse.store.
We cannot guarantee that an order can be changed or canceled after it has entered production.
Shipping Damage
If your package or product arrives damaged, please contact us within 30 calendar days of delivery.
Please provide photographs of the damaged product and packaging so we can evaluate the issue and determine the appropriate resolution.
International Orders
VIBRANSE currently ships within the United States only and does not currently accept international orders.
Customer Support
If you have questions about your order, return, replacement, or refund, please contact us:
VIBRANSE
6102 Homewood Avenue
Rowlett, TX 75089
United States
Email: sales@vibranse.store
Phone: 224-358-7937
We are committed to providing clear information and helping resolve legitimate product or fulfillment issues as fairly as possible.
Frequently Asked Questions
Can I change or cancel my order?
Because our products may enter production quickly, changes or cancellations can only be requested within 12 hours of placing an order. Contact sales@vibranse.store as soon as possible. We cannot guarantee that changes or cancellations can be made after production begins.
Can I return a shirt if I change my mind?
Because our shirts are printed and prepared to order, we generally do not accept returns or exchanges for change of mind, buyer's remorse, or customer-selected incorrect size, color, or design.
What if Vibranse sends me the wrong shirt?
If we send the wrong product, size, color, or design, please contact us within 30 calendar days of delivery. We will review the issue and, when confirmed, provide a replacement or refund. Vibranse will provide return instructions and cover the applicable return shipping cost.
What if my shirt is damaged or defective?
Contact us within 30 calendar days of delivery and provide photographs of the issue. If the problem is confirmed to be a production, printing, or shipping issue, we will provide an appropriate resolution, such as a replacement or refund.
How do I choose the right size?
Every product page includes a size chart. We recommend comparing the measurements with a shirt you already own before placing your order.
Do you ship internationally?
No. VIBRANSE currently ships within the United States only.