Refund policy

Return & Exchange Policy – VIBRANSE

At VIBRANSE, every shirt is custom-made and printed to match your unique design preferences. Because our products are made to order, we place the highest value on precision, quality, and your satisfaction. Our return and exchange policy is designed to be fair, transparent, and supportive if something goes wrong with your order.

RETURNS: If you change your mind after the order is placed, ordered incorrect, and color, NO PROBLEM! We can exchange your t-shirt. You will have to place a 2^nd order for the correct t-shirt and return the 1^st one by requesting a RAN (request authorization number) and you will have to pay for shipping to return the product to Vibranse. A re-stocking fee of $4.99 will be deducted from your credit. Credits for return products take average of 10 days business days (business days are considered Monday-Friday) to appear on your bank statement.

Please contact us and provide us with a description of why you are returning the product with as many details as possible. See details below on how to star a return or exchange.

We strongly encourage you to carefully review design previews, size charts, and color details before submitting your final order. 

RETURNABLE CASES: While most custom orders are final, we will gladly correct any issue caused by a production or fulfillment error on our end. You may qualify for a return or exchange if:

·         The item you received is defective, damaged, or misprinted

·         You received the wrong item or size (different from what was ordered)

·         The product was damaged during shipping

To be eligible, please contact us within 7 calendar days of receiving your order.